---
title: How to Reset a Canceled Order
description: There may be times you need to un-cancel an order. You can do this from the web dashboard depending on how the order was canceled. If you cancel the order by updating the fulfillment status (by using
---

[Skip to content](https://knowledgebase.fulfillmenthubusa.com/how-to-reset-a-canceled-order#main-content)

English

Show submenu for translations

![FHU-LOGO-DESKTOP.png\]](https://knowledgebase.fulfillmenthubusa.com/hs-fs/hubfs/FHU-LOGO-DESKTOP.png?height=43&name=FHU-LOGO-DESKTOP.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Go to fulfillmenthubusa.com

 Go to fulfillmenthubusa.com

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Fulfillment Hub USA Knowledge Base](https://knowledgebase.fulfillmenthubusa.com/?hsLang=en)
2. [Order Management](https://knowledgebase.fulfillmenthubusa.com/order-management?hsLang=en)

# How to Reset a Canceled Order

There may be times you need to un-cancel an order. You can do this from the web dashboard depending on how the order was canceled.

### **Order was canceled by updating the fulfillment status**

If you cancel the order by updating the fulfillment status (by using the **Cancel** button under **Actions,** or by directly changing the status to canceled), then ShipHero will display the **Un-cancel** button on the order page.

![](https://software-help.shiphero.com/hc/article_attachments/5075651059853/3_ca37fc45-b916-4308-94c1-1488c9ed9d50.png)

### **Order was canceled via automation rules**

If you cancel each individual item on the order or use an automation rule to cancel, there's nothing left to fulfill, and so the order status will show as "FULFILLED". In this case, the **Un-Cancel** button will not appear on the order page. Instead, you can re-ship the order, which will put it back into a "PENDING" status.

![](https://software-help.shiphero.com/hc/article_attachments/5075679351821/4_e2b58c44-0169-45d5-910f-9130d0f07972.png)

![](https://software-help.shiphero.com/hc/article_attachments/5075671389325/5_6f1eefa5-b15d-4e06-899b-0f1fc79e3ac0.png)

- [FAQs](https://knowledgebase.fulfillmenthubusa.com/faqs?hsLang=en)
- [Troubleshooting](https://knowledgebase.fulfillmenthubusa.com/troubleshooting?hsLang=en)
- [General](https://knowledgebase.fulfillmenthubusa.com/general?hsLang=en)
- [Reports](https://knowledgebase.fulfillmenthubusa.com/reports?hsLang=en)
- [Integrations](https://knowledgebase.fulfillmenthubusa.com/integrations?hsLang=en)
- [Return Management](https://knowledgebase.fulfillmenthubusa.com/return-management?hsLang=en)
- [Store Integration](https://knowledgebase.fulfillmenthubusa.com/store-integration?hsLang=en)
- [Platform User Guides](https://knowledgebase.fulfillmenthubusa.com/platform-user-guides?hsLang=en)
- [Inventory Management](https://knowledgebase.fulfillmenthubusa.com/inventory-management?hsLang=en)
- [Order Management](https://knowledgebase.fulfillmenthubusa.com/order-management?hsLang=en)

[![Chill listening crop-3](https://knowledgebase.fulfillmenthubusa.com/hs-fs/hubfs/FHU_big_scaled-05.png?width=56&height=24&name=FHU_big_scaled-05.png "Chill listening crop-3")](https://fulfillmenthubusa.com)

Reach out, if you need more information.

Copyright © 2026, Fulfillment Hub USA