---
title: Fraud Rules with Shopify and ShipHero
description: Shopify payments that a customer does not authorize are fraudulent. Fraudulent orders often result in lost money due to customers initiating a charge-back on the credit card used. Shopify analyzes eve
---

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# Fraud Rules with Shopify and ShipHero

Shopify payments that a customer does not authorize are fraudulent. Fraudulent orders often result in lost money due to customers initiating a charge-back on the credit card used. Shopify analyzes every order, bringing any suspicious orders to your attention for investigation. 

> **Tip**: [Read the Shopify Guidelines on Fraud Prevention](https://help.shopify.com/manual/payments/fraud-prevention)

#### The Fraud Score

Shopify's built-in [Risk Analysis](https://help.shopify.com/manual/orders/risk-analysis) marks each order with a Fraud Recommendation that is sent to ShipHero. You have the option to set rules defining what orders you would like to receive the "Fraud Hold" flag. If an order is marked "Fraud Hold," it won't show up in the ShipHero iOS app to ship unless that order's "Fraud Hold" is manually removed. 

#### ShipHero Order Risk Levels

ShipHero applies a Fraud Hold to an order based on Shopify’s recommendation to “Investigate,” “Cancel,” or “Accept.” ShipHero identifies these as the **Order Risk Levels. **When ShipHero places an order on Fraud Hold, it is not available to ship.

The Fraud Settings are located in your Shopify Store settings. Navigate to **My Account \> Stores** and click the settings button next to your updating store. In ShipHero, you can toggle the severity of your store’s fraud vigilance. The **Order Risk Levels** in ShipHero are:

- **Investigate or Cancel**
- **Cancel**
- **Never**

For example, if ShipHero is set to “Investigate or Cancel,” when Shopify flags an order as either “Investigate” or “Cancel,” then ShipHero will flag it with a Fraud Hold.

If ShipHero's Order Risk Level is set to “Cancel,” only orders from Shopify with the designation “Cancel” will be flagged with a Fraud Hold.

Fraud Hold Filters

On the [ShipHero Orders page](https://app.shiphero.com/dashboard/orders), you can filter by Fraud Hold. Using a third-party fraud prevention platform such as Subuno, Signifyd, or Riskified, you can prevent ShipHero from bringing in orders until they’re paid. This means orders don’t come into ShipHero for shipping until the fraud prevention platform approves them. 

This setting is in the ShipHero Dashboard under **My Account \> Stores**. Navigate to **Settings** in the Shopify store you wish to configure and check the box that says, **“Only import orders into ShipHero that have been paid for."**

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