---
title: How to Set Up Returns
description: ShipHero allows users to customize their return settings by going to app.shiphero.com > My Account > Settings > Customer Returns. In the event that you want to use custom statuses for your returns, yo
---

[Skip to content](https://knowledgebase.fulfillmenthubusa.com/how-to-set-up-returns#main-content)

English

Show submenu for translations

![FHU-LOGO-DESKTOP.png\]](https://knowledgebase.fulfillmenthubusa.com/hs-fs/hubfs/FHU-LOGO-DESKTOP.png?height=43&name=FHU-LOGO-DESKTOP.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Go to fulfillmenthubusa.com

 Go to fulfillmenthubusa.com

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Fulfillment Hub USA Knowledge Base](https://knowledgebase.fulfillmenthubusa.com/?hsLang=en)
2. [Return Management](https://knowledgebase.fulfillmenthubusa.com/return-management?hsLang=en)

# How to Set Up Returns

ShipHero allows users to customize their return settings by going to **app.shiphero.com \> My Account \> Settings \> Customer Returns.**

- Return portal header and footer text and colors can be customized
- Return email header and footer text can be customized
- On the left-hand side of the page, you can customize general return settings: 
    - Length of time customers can return orders from the shipping date
    - Flat rate return shipping costs
    - Customer Self-Return settings
    - The minimum value of returns
    - Countries returns are allowed from
    - Customer return contact email and phone number
    - The warehouse where returns should be sent
    - Return options available to customers (refunds, exchanges, store credits)

#### **Manage Return Shipping Methods**

- Go to **app.shiphero.com \> Returns \> Shipping Carriers**
- Click on **Add A Shipping Method** on the top right of the page
- Indicate the Carrier and Shipping Method that you want to offer customers for returns
- Feel free to add as many Shipping Methods as needed
  
  > **NOTE: T**he cheapest carrier options can be used but are limited to carriers with return APIs setup. Currently, the following are supported:  
  > Amazon  
  > API  
  > USPS Endicia  
  > USPS Shippo  
  > FedEx

#### **Manage Return Reason Codes**

- Go to **app.shiphero.com \> Returns \> Codes**
- Click on **Add A Return Code** at the top right of the page
- Provide a return **Code** and a **Description:**
  
  ![3\_cc77bb34-70a8-45db-98b4-6cbc9dee0bbb.png](https://software-help.shiphero.com/hc/article_attachments/5180687255821/3_cc77bb34-70a8-45db-98b4-6cbc9dee0bbb.png)
- Indicate the **Return Type** and mark the checkbox if the return code should be **Internal Use Only** or if you need to **Require the Customer to Call the Store** for return processing. Return type options: 
    - **Not Returnable**
    - **Flat Rate Shipping**
    - **Return Paid by Store**
    - **Return Paid by Customer**
    
  ![4\_2524e275-bad3-45b9-bcb0-27564ddf40bc.png](https://software-help.shiphero.com/hc/article_attachments/5180687256461/4_2524e275-bad3-45b9-bcb0-27564ddf40bc.png)

#### **Manage Custom Return Statuses**

In the event that you want to use custom statuses for your returns, you can do this with the following steps:

- Go to **app.shiphero.com \> Returns \> Statuses**
- Click on **Add Status** at the top right of the page

#### **Set Up Your Customer Return Portal**

ShipHero provides you with an iFrame that you can use to create a return portal on your website, along with instructions on how to set this up in Shopify.

 

- Go to **app.shiphero.com \> My Account \> Settings \> Customer Returns**
- Add the iFrame code found under **Implement Returns in My Store** to your website

![5\_849851d6-247d-4d96-b717-2099e0591cef.png](https://software-help.shiphero.com/hc/article_attachments/5180700949261/5_849851d6-247d-4d96-b717-2099e0591cef.png)

- [FAQs](https://knowledgebase.fulfillmenthubusa.com/faqs?hsLang=en)
- [Troubleshooting](https://knowledgebase.fulfillmenthubusa.com/troubleshooting?hsLang=en)
- [General](https://knowledgebase.fulfillmenthubusa.com/general?hsLang=en)
- [Reports](https://knowledgebase.fulfillmenthubusa.com/reports?hsLang=en)
- [Integrations](https://knowledgebase.fulfillmenthubusa.com/integrations?hsLang=en)
- [Return Management](https://knowledgebase.fulfillmenthubusa.com/return-management?hsLang=en)
- [Store Integration](https://knowledgebase.fulfillmenthubusa.com/store-integration?hsLang=en)
- [Platform User Guides](https://knowledgebase.fulfillmenthubusa.com/platform-user-guides?hsLang=en)
- [Inventory Management](https://knowledgebase.fulfillmenthubusa.com/inventory-management?hsLang=en)
- [Order Management](https://knowledgebase.fulfillmenthubusa.com/order-management?hsLang=en)

[![Chill listening crop-3](https://knowledgebase.fulfillmenthubusa.com/hs-fs/hubfs/FHU_big_scaled-05.png?width=56&height=24&name=FHU_big_scaled-05.png "Chill listening crop-3")](https://fulfillmenthubusa.com)

Reach out, if you need more information.

Copyright © 2026, Fulfillment Hub USA