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      1. Fulfillment Hub USA Knowledge Base
      2. Order Management

      How to Use "Email Customer" in Order Details Page

      The Email Customer feature will allow you to add a custom email that can be sent to a customer. 

       

      How to setup the information:

      1. Click on the Email Customer button within an order that you are viewing.

        An email template can be created in app.shiphero.com> My Account tab> Emails> Add Email button on the top right of the screen.
      2. The From email is pulled from the Warehouse information under My Account tab> Warehouses> settings> Invoice address section 2nd from the bottom. 
      3. You can also edit the To: email address, CC/Bcc another email address, edit the subject line, and choose if you would like to include the invoice with the email:


      4. You will also be able to see the content of the email template that is being used: