---
title: Managing Holds on Orders
description: Order Holds allow users to prevent an order from being picked, packed, and shipped. In ShipHero, you can select a Fraud Hold, Address Hold, Payment Hold, or Operator Hold to let staff know why an orde
---

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# Managing Holds on Orders

Order Holds allow users to prevent an order from being picked, packed, and shipped. In ShipHero, you can select a **Fraud Hold**,** Address** **Hold**,** Payment Hold**, or **Operator Hold **to let staff know why an order is not ready to ship. When enabled, the order will not appear in the picking queue until the hold is removed.

#### Adding or Removing a Hold on a Single Order

1. Go to **Orders \> [Manage Orders](https://app.shiphero.com/dashboard/orders/manage)**.
2. Apply any filters to find orders with a particular hold.
3. Open the **Order Number**.
4. Scroll to **Holds** on the bottom-right.
5. Add or remove the appropriate hold.
6. Click **Update**.

#### Adding or Removing a Hold on Multiple Orders

1. Go to **Orders \> [Manage Orders](https://app.shiphero.com/dashboard/orders/manage)**.
2. Apply any filters to find orders with a particular hold.
3. Select the orders you want to edit by checking the box left of the **Order Date** column.
4. Click **Bulk Edit**.
5. Select either **Add** or **Remove** beneath the appropriate hold. You may also select **Remove All Holds** for orders with more than one.
6. Click **Update**.

#### How to Set Order Holds with an Automation Rule

1. Go to **Orders \> **[**Automation Rules**](https://app.shiphero.com/dashboard/automation-rules).
2. Click **Create New Rule**.
3. Give your rule a name and select a **Trigger**.
4. Select a hold from the **Action** dropdown. For example, to apply an **Operator Hold**, choose **Set Operator Hold**.
5. Click **Create**.

> **Note: **For more information on automation rules, see [How to Use Automation Rules](https://software-help.shiphero.com/hc/en-us/articles/4419344516237).

> **Importanat: **Adding a hold to an order while in the picking process will **NOT **prevent an order from shipping.  An admin would need to clear the totes and order locks\> then place the needed hold. 

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