Why did an older order ship before a new one?

While knowing when your orders came in is important, ShipHero prioritizes orders and guides pickers to fetch orders that are:

  • They are prioritized by Required Ship Date (this is more important for a customer than when they placed the order).
  • Other orders that have products in the same locations as the prioritized by Required Ship Date orders (ShipHero also calculates the most efficient methods for Orders to be picked).

Suppose your dashboard indicates remaining orders requiring shipping at the end of the day. In that case, you can use the bulk manage feature and assign a custom status to those remaining orders, enabling your team to identify and ship those orders quickly.

Alternately, you can also use the order queue, which goes strictly by oldest order by required ship day first.