---
title: "Why is my order \"Ready to Ship: No\"?"
description: "Orders with the status "Ready to Ship: No" will not appear on shipping.shiphero.com, nor on the mobile app. To resolve this, visit the order through the ShipHero Dashboard and click (Why?) underneath"
---

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# Why is my order "Ready to Ship: No"?

Orders with the status **"Ready to Ship: No"** will not appear on shipping.shiphero.com, nor on the mobile app.

To resolve this, visit the order through the ShipHero [Dashboard](https://app.shiphero.com/) and click **(Why?)** underneath the Details section. A pop-up will occur, providing the **Reason** for why your order is not ready to ship and the **Resolution** to make the order shippable.

![39f931ac-fb38-495a-80fd-a5163d6a68c8.png](https://software-help.shiphero.com/hc/article_attachments/5160143713037/39f931ac-fb38-495a-80fd-a5163d6a68c8.png)

If you do not see the status change to **"Ready to Ship: Yes"** once the proper changes have been made, click **Reprocess** under the Actions section, also within the order details page. This will "refresh" and apply the changes that were made.

![ada05400-b686-4449-979a-ba615c19857a.png](https://software-help.shiphero.com/hc/article_attachments/5160123055501/ada05400-b686-4449-979a-ba615c19857a.png)

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